:) THANK YOU SO MUCH FOR YOUR SUPPORT :) gentle reminder: once packages have been picked up by USPS we are no longer responsible for/in control of the item and unfortunately we are not able to provide more information on the status of your package. Please feel free to email us but be aware that our response time is delayed due to the upcoming holiday.

FAQ


EVERYTHING IS SOLD OUT. WHEN WILL MORE BE POSTED?

I have shop updates every month or so. Subscribe to our newsletter and/or follow me at mud.witch on Instagram for updates

SHIPPING

Shipping for a small business like mine can take longer than people are used to. I’m not Amazon and its important to have realistic expectations about shipping times and cost. Pieces are double boxed to assure no breakage and all items will be sent Priority USPS. Usually shipping takes no longer than two weeks.

Slow Poke Shipping- If you select this option your order will not be guaranteed for arrival before the holidays. We will still do our best to fulfill your order as soon as possible. This is only available for shipment within the US. 

CAN I COMBINE SHIPPING?

Not really because the shipping cost are the same. If you make two orders that’s how you will receive them.

MY PACKAGE IS LOST/STOLEN

Unfortunately once items have been picked up by USPS we are unable to control them any longer. We cannot be responsible for any lost or stolen items once they have shipped. Sometimes USPS marks items as delivered and then they end up showing up a few days later. If you believe that your item has been stolen you can submit a claim with USPS through this link .

CAN I DO LOCAL PICK UP?

As of November 1, 2021 we will no longer be offering local pick up. ***please note previously placed pick up orders must be picked up within two weeks of receiving your pick up notification. If you are unable to pick up your order within that time period we are happy to ship it to you. Any orders not picked up within the two week window will be refunded. 

DO YOU SHIP INTERNATIONALLY?

Yes! We ONLY ship with USPS for international orders. Please be aware that we cannot control the packages arrival time for any international orders. There are still significant Covid related delays so please plan accordingly. We appreciate your patience and understanding. 

DO YOU DO CUSTOM WORK?

Not at this time. We do offer some pre-sale options and build-a-mug during the holidays, which allows you to have some input into your mug! 

DO YOU TAKE RETURNS?

I do not take returns so please choose wisely. 

DO YOU DO WHOLESALE? 

Yes, but I am not taking any new wholesale accounts at this time-if you'd like to work with me in the future please send an email and I will contact you when I am able to take more orders. 

 

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FOR ANY OTHER INQUIRIES PLEASE CONTACT: 

Hello@mudwitch.com